General Manager Customer Operations – Greater Western Water

• Transformational Executive Leadership opportunity
• Establish the foundations for a modern, digitally enabled customer operating model
• Lead customer service, billing, revenue performance for one of Australia's fastest growing water utilities

Greater Western Water (GWW) operates in one of Australia’s most dynamic and complex regions - spanning dense urban centres, fast-growing outer suburbs and regional communities across Melbourne’s west and the Macedon Ranges. This diversity brings a unique set of challenges in planning, delivering and sustaining essential services across varied geographies, communities and expectations.

GWW is currently in a period of renewal and are focused on restoring stability, improving customer experience, and strengthening internal capability to rebuild trust. This work is essential to delivering reliable services and creating the conditions for long-term transformation.

Reporting directly to the ...