General Administrator- Virtual Assistant

Assist day-to-day operations for members (OEP’s customers). Perform primarily back‑office and data‑entry tasks.

• Data entry in Xero (accounting software) and statement reconciliation.
• Inbox clearing and management of traffic from generic inboxes.
• Collections for customers and businesses.
• Job and quote creation.
• Following up on quotes.
• Generic follow‑up: contacting members to confirm missing requirements, verify job bookings, and clarify details.
• Preparing completed jobs for invoicing.
• Auditing technician compliance.
• Generating KPI reports.
• Producing on‑demand reports requested by members.
• Handling after‑hours and regular calls based on member needs.
• Making outbound B2B calls as required.

Skill Requirements

• Excellent written and verbal communication skills.
• Excellent multi‑tasking skills.
• At least 1 year of back...