Gcs Ris Support & Training Lab Insights Products

Position Summary
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
Support and Training Specialist – Roche Information Solutions Lab Insights Products (Global Customer Support department).
Responsibilities
Technical Support: Provide high‑level remote and on‑site technical assistance to minimize downtime and resolve complex product issues.
Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
Training & Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
Launch & Pilot Support: Assist in product pilots and launch preparati...