GBS Preferred Customer Associate-58

这份职位提供一对一的客户服务体验针对UPS Preferred账户，该职位分析并解决问题，处理追踪及索赔查询，并通过跟进与外拨电话的方式保持对客户情况的所有权直至最终解决。

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred

员工类型：永久

UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。