Found Description
職務内容
This position provides a one-to-one customer service experience for UPS Preferred Accounts while supporting Retail locations such as Drop Box, ASO, UPS Stores, and Access Point sites. The role requires strong knowledge of multiple systems and tools to effectively perform Retail Support activities. The representative analyzes and resolves customer issues, handles tracing and claims inquiries, and maintains ownership of customer concerns through resolution, including follow-ups and outbound communication. A high level of responsiveness and excellent customer service is essential in managing requests within the Retail Support queue.
Responsibilities
- Deliver personalized customer service to UPS Preferred Accounts and Retail locations
- Utilize various network systems and tools to support Drop Box, ASO, UPS Stores, and Access Point operations
- Analyze, troubleshoot, and resolve customer issues, including tracing and claims inquir...