Found Description
Job Description
Job Summary
The individual manages COD Overages & Shortages collected by the drivers and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Each team member must be available to cross-train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.
Responsibilities
- Matching debits and credits daily.
- Follow up with internal and external customers as needed.
- Contact centers daily by email and by phone when needed to resolve open items.
- Work with centers to resolve irregular payments.
- Decision making by prioritizing workload to ensure issues are addressed on a timely basis.
Qualifications
- Technologist or Professional in Administra...