Found Description
Job Summary
This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.
Responsibilities
- Initiates inquiries to customers regarding monies owed for international or domestic shipments.
- Performs account analysis and credit control activities.
- Maintains customer receivable accounts.
- Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
- Creates and processes manual billing entries.
- Adds and maintains customer account information and requirements within various billing systems.
Qualifications
- Prior billing experience
- Working knowledge of Microsoft Word, Excel, Access, and Out...