Gaming Support Team Lead: QA, Coaching & Performance

NeoWork, located in Medellín, Colombia, is seeking a passionate Team Leader for Player Support. This role involves managing a team to meet performance goals, overseeing quality assurance processes, and fostering collaboration between departments to enhance player satisfaction. The ideal candidate has experience in player support, preferably within gaming, and excels at using data to drive decisions.

Key responsibilities include leadership, performance management, training, and process improvement. Strong analytical and communication skills are essential to succeed in this role.