Functional Product Owner (Castilla y León)

Functional Product Owner, Banking Branches Solution

The selected candidate will be responsible for defining and evolving the end-to-end servicing, operational, and customer interaction capabilities used across Bank Branches. This role acts as the functional owner, translating branch operational and business needs into scalable global capabilities that will be implemented in our servicing SaaS platform.

Key Responsibilities

• Own the functional vision and roadmap of the Branch Channels platform, defining and prioritizing capabilities for Branch servicing workflows, operational processes, Customer View, Appointment and Visit Management, Device Management, Queue and shift management.
• Collaborate with country programs to (1) understand branch operational needs, (2) identify reusable global capabilities, (3) evaluate local requirements versus general product opportunities.
• Translate business and operational needs into Functional definition...