Functional Analyst CRM Consultant

Mission Overview:

Keystone Solutions is seeking a Functional Analyst specialized in CRM for a consultancy mission at a client site. This role involves working on the configuration of Microsoft Dynamics CRM, specifically in the domain of Youth Assistance. As a consultant, you will be representing Keystone Solutions while engaging in dynamic projects that contribute to the digital transformation of the public sector.

Responsibilities:

• Analyze and specify the needs of business teams for the configuration of Microsoft Dynamics CRM (acting as a functional integrator).
• Gather and analyze specific needs (outside the CRM scope) to design detailed functional specifications necessary for the development of a custom application integrated with the CRM.
• Follow the methodology of the Functional Analyst Competence Center.
• Provide support to internal and external developers during the development phase.