Fullstack AI Support Engineer - Remote-Friendly Impact

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

You will develop and maintain scalable software systems, collaborate with product and design teams, mentor engineers, and help shape the direction of Alan’s healthcare-focused