Full-Time Customer Support Agent Sydney

Deliver exceptional customer support as a Full-Time Call Center Representative in Sydney, NS. Answer inquiries, resolve concerns, and provide solutions in a professional manner.
In this pivotal role at MCI, you will engage with customers through inbound and outbound calls. Your core tasks include answering questions, handling account inquiries, and ensuring customer satisfaction. Accurate documentation of interactions and adherence to productivity standards are essential to your success.
Key Responsibilities:
• Answer inbound and make outbound customer calls
• Assist with account inquiries and provide general support
• Resolve concerns while creating a positive customer experience
• Document interactions accurately in company systems
• Meet established productivity and quality expectations
Requirements:
• Must be at least 18 years old
• High school diploma or GED is required
• Fluent in English, strong communication skills
• Excellent problem-solving...