Found Description
Join 360 Wellness Clinic as a full-time Call Center Customer Service Representative in Kitchener, Ontario. Provide outstanding service by managing patient calls and inquiries with care.
As a key player in this mid-level role, you will respond to patient inquiries about services and treatment options, prioritizing a positive experience for each caller. Your responsibilities include appointment scheduling, maintaining patient records, and collaborating with the clinical team to ensure effective communication. Experience in customer support and call centers, especially within healthcare or wellness, is essential for this position.
Key Responsibilities:
• Manage patient inquiries through inbound and outbound calls
• Schedule and confirm patient appointments accurately
• Maintain and update patient records
• Address concerns and escalate as necessary
• Ensure thorough documentation in clinic systems
Requirements:
• Strong background in customer service
• Call c...
As a key player in this mid-level role, you will respond to patient inquiries about services and treatment options, prioritizing a positive experience for each caller. Your responsibilities include appointment scheduling, maintaining patient records, and collaborating with the clinical team to ensure effective communication. Experience in customer support and call centers, especially within healthcare or wellness, is essential for this position.
Key Responsibilities:
• Manage patient inquiries through inbound and outbound calls
• Schedule and confirm patient appointments accurately
• Maintain and update patient records
• Address concerns and escalate as necessary
• Ensure thorough documentation in clinic systems
Requirements:
• Strong background in customer service
• Call c...
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