Found Description
As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.Responsibilities:o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.o Maintain accurate, real-time incident timelines and post-incident documentation.Troubleshooting & Restorationo Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.o Use observability/monitoring tools (e.G., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service qu...