FSB - Workforce Specialist II (Call Center)

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We are seeking a Workforce Specialist II to support workforce planning, forecasting, and scheduling activities within our contact center operations. In this role, you will partner closely with business leaders and operational teams to optimize staffing levels, improve service performance, and support strategic workforce decisions across multiple lines of business.

The ideal candidate has a strong background in Workforce Management...