Frontline Intake Specialist (Colombia)

Frontline Intake Specialist

As a Frontline Intake Specialist at Empresa confidencial, you will serve as the first point of contact for individuals reaching out during emotionally sensitive and often time‑critical moments. This role is centered on listening carefully, providing clarity, and confidently guiding prospective clients toward the right next steps. Your daily work directly shapes the client experience and supports the overall efficiency of the practice by ensuring every inquiry is handled with care, accuracy, and follow‑through. You will balance meaningful human interaction with structured administrative work, making this role suitable for someone who thrives in fast‑paced, people‑facing environments. Success in this role comes from empathy, attention to detail, and the ability to stay calm and organized while managing multiple conversations and priorities.

Schedule: Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities