Front Office Supervisor

Summary

We have an exciting opportunity within our Front Office as a Front Office Supervisor. Primary purpose of the role is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and team members. They will assist the Front Office Manager in running the day‑to‑day activities of the Front Desk, Valet, and Night Audit. This position helps lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre‑arrival to departure.

Salary: 52,000.00 Hourly Canadian Dollar (CAD) pay basis.

Responsibilities

• Provide leadership support to desk hosts during opening and closing shifts without a manager present.
• Ensure checklist items are completed daily with high accuracy and efficiency.
• Respond to emails regarding guest requests for folios and coordinate with other departme...