Front Office Manager

Requirements

• RSA ID and legal residence essential
• Diploma or equivalent qualification in Hospitality or Hotel Management essential
• Minimum 3 years' experience as a Front Office Manager within a 5-star hospitality environment
• Strong experience in Front Office, Reservations, Guest Relations, and Revenue Management
• Experience working with Property Management Systems (Opera or Apex advantageous)
• Strong financial administration and reporting skills
• Experience managing OTA extranets and online booking platforms
• Revenue-driven with strong analytical and forecasting abilities
• Proven leadership, staff management, and training experience
• Excellent communication and guest relations skills
• High attention to detail with a proactive and solutions-driven approach
• Professional presentation and service excellence mindset
• Ability to work under pressure in a luxury...