Found Description
About the Position
Four Seasons Hotel Kuala Lumpur is seeking a Front Office Manager to oversee all front office operations, ensuring exceptional service and guest satisfaction. The role involves managing check‑in/check‑out, billing, guest enquiries, and team leadership while upholding Four Seasons’ brand standards in a luxury hotel environment.
Responsibilities
- Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care.
- Monitor guest satisfaction through surveys and feedback platforms, review glitches daily, and take ownership of service recovery.
- Recruit, train and mentor team members, conduct performance evaluations and promote a positive culture.
- Manage labour planning, including day‑to‑day scheduling, annual leave planning and overtime control.
- Oversee daily Front Office ...