Front Office Manager - Great African Rift Valley

Luxury Lodge based in the Great African Rift Valley, Tanzania is looking for a Front Office Manager to oversee all guest reception, reservation management and daily administrative operations.

Duties

• Cultivate relationships with guests, handle special requests, and resolve complaints.
• Train, schedule, and manage the front desk and concierge staff.
• Manage room inventory, reservations, and rates to maximize lodge occupancy.
• Oversee billing, cash‑ups, switchboard operations, and daily reporting.
• Ensure smooth, efficient, guest‑focused Front Office operations at all times.
• Achieve budgeted room revenue and upsell targets in collaboration with Revenue and Sales.
• Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
• Ensure full compliance with policies, SOPs, brand standards, and applicable legislation (including health and safety and fire regulati...