Front Office Manager at Rimrock Banff

Lead luxury hospitality services as Rimrock's Front Office Manager in stunning Banff, Canada. Oversee guest experiences, drive operational excellence, and inspire a dedicated team.
As a Front Office Manager at Rimrock Banff, you will lead a passionate team committed to crafting exceptional guest memories. Your focus on warm, professional service will ensure seamless arrivals and departures while fostering a culture of empowerment and trust. Collaborate with Rooms Division leaders to curate bespoke guest experiences and coach your team to exceed luxury service expectations.
Key Responsibilities:
• Oversee Front Desk and Night Audit operations for polished service
• Ensure personalized interactions across all guest engagements
• Maintain presence in the lobby, promoting service excellence
• Collaborate with Rooms Division on special occasions and VIPs
• Directly coach and develop a team culture based on emotional intelligence
Requirements:
• Experience in luxur...