Front Office Associate

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Employee Discount, Free Meals

Responsibilities

• Welcomes guests upon arrival and provides a warm, positive first impression
• Performs guest registration, check-in, and check-out procedures efficiently
• Assigns rooms based on availability, guest preference, and hotel protocol
• Issues room keys or access cards and explains hotel guidelines when needed
• Manages and updates reservations accurately in the Property Management System (PMS)
• Handles walk-in inquiries, phone calls, and email communications promptly
• Responds to guest requests and inquiries in a courteous and helpful manner
• Addresses guest concerns or complaints and escalates when necessary
• Coordinates with housekeeping for room status, cleaning schedules, and readiness
• Endorses maintenance or...