Front Office Associate

Front Office Associate – OneEngine Business Consultancy

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Makati, National Capital Region, Philippines

₱216,000.00-₱240,000.00

Primary Objective of Position

Attend to the day-to-day needs of hotel guests.

Duties And Responsibilities

• Performs check-in and check-out procedures.
• Handles and processes room reservations and extensions.
• Responds promptly to guest inquiries across all booking channels.
• Reviews daily arrivals and notes special requests.
• Provides exceptional customer service, prioritizing guest satisfaction and maintaining a calm, courteous, and warm demeanor at all times.
• Collects guest information and updates guest profiles.
• Administers cashier functions and ensures accurate and accounted-for payment collections.
• Proactively upsells rooms to increase r...