Front Office Agent (Emiratisation Program)

Front Office Agent (Emiratisation Program)

As a Front Office Agent, you will be the first point of contact for guests, delivering a warm Emirati welcome and exceptional service. Handle check-in, check-out, reservations, and guest inquiries with professionalism and accuracy. Develop core hospitality and leadership skills to build a long-term career in front-office operations and hotel management.

Key Responsibilities

• Greet guests courteously, perform check-in and check-out procedures, and manage room assignments efficiently.
• Handle reservations, billing, and cash or credit transactions accurately and in line with hotel procedures.
• Respond to guest inquiries, special requests, and complaints in a professional and timely manner.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Maintain accurate guest records and comply with hotel policies, procedures, and luxu...