The Front End Manager will be responsible for the overall operations of the Customer Service department to improve customer service, program execution and company profitability. Including scheduling, appraisals, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.
Responsibilities:
Provide leadership to employees in Front-End, Customer Service Office, General Clerk and File Maintenance to ensure these areas are being operated to company expectations. Provide leadership and direction in accordance with company policies, procedures, programs, merchandising standards and overall expectations. Provide feedback to Centre Manager regarding recommendations for continued improvement of operations. Develop and administer action plans to achieve desired results of business plan.