Front Desk Receptionists

Job Description

Job Summary

The Restaurant Receptionist is the first point of contact for guests, responsible for welcoming customers, managing reservations, and ensuring smooth seating arrangements. This role helps create a positive dining experience from arrival to departure.

Key Responsibilities

• Greet guests warmly as they arrive and thank them when they leave
• Manage reservations (phone, walk-in, and online bookings)
• Assign tables efficiently based on availability and guest preferences
• Maintain an organized waiting list during busy hours
• Answer phone calls and respond to customer inquiries
• Coordinate with servers and kitchen staff to ensure smooth service flow
• Handle guest concerns or complaints professionally and escalate when needed
• Keep the reception/entrance area clean and presentable
• Provide basic information about the menu, promotions, and restauran...