front desk hotel manager (Edmonton)

Job Overview

• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week
• Education: College/CEGEP
• Experience: 3 years to less than 5 years
• Work setting: Hotel, motel, resort

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Schedule staff
• Develop policies, standards and guidelines
• Ensure adherence to government regulations and company objectives
• Develop quality management and quality assurance standards
• Supervision staff in various areas of resp...