Job title: Front Desk Agent – Luxury 5-Star Hotel
Location: Venice
Salary: €1750 net per month
Start: ASAP
Job type: seasonal (until 31st of October)
Key Responsibilities
Deliver a warm, personalized welcome to all guests during check-in and a seamless farewell at check-out.Manage guest reservations, room assignments, and special requests with precision and attention to detail.Provide prompt, courteous, and efficient service for all guest inquiries, including local recommendations and hotel services.Process payments, handle billing inquiries, and maintain accurate financial records.Collaborate with Housekeeping, Concierge, and other departments to ensure guest needs are anticipated and met.Maintain immaculate presentation standards at the front desk and in the lobby area.Utilize the Property Management System (PMS) to update guest profiles, preferences, and stay detai...