Found Description
Front desk Agent Junior
The Front desk Agent Junior is responsible for greeting, registering, and checking out guests, and for ensuring a high level of guest service and financial profitability.
Responsibilities
- Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or that a bell person accompanies them.
- Assist guests during check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information, including roo...