Front Desk Agent - Guest Relations Focus

Become a key team member at Horseshoe Resort as a Front Desk Agent! Focus on guest relations by providing warm welcomes and seamless check-in experiences.
In this critical role, you will ensure exceptional guest experiences while managing front desk operations and addressing all guest needs. Familiarity with resort packages, inventory management, and strong communication with housekeeping will be essential for success. You'll play a vital part in shaping guests' memorable visits with enthusiasm and professionalism.
Key Responsibilities:
• Welcome guests and facilitate smooth check-in processes
• Communicate room status and special requests with the cleaning team
• Resolve guest issues promptly and efficiently
• Maintain accurate logs of in-house guest occurrences
• Ensure all supplies and preparations are ready for next shifts
Requirements:
• Must possess a positive and friendly demeanor
• Organized and detail-oriented work ethic
• Excellent communicati...