Front Desk Agent (Guadalajara)

Front Desk Agent / Front Office Intern assists in daily Front Office operations and works with customers and guests, as part of a project used to demonstrate abilities to work in the hotel management sector.

What will I be doing?

• Ensure accurate and efficient running of reception, including check‑in/out procedures
• Respond to guest queries in a timely and efficient manner
• Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accorda...