Front Desk Agent (Guadalajara)

Front Desk Agent / Front Office Intern assists in daily Front Office operations and works with customers and guests, as part of a project used to demonstrate abilities to work in the hotel management sector.
What will I be doing?
Ensure accurate and efficient running of reception, including check‐in/out procedures
Respond to guest queries in a timely and efficient manner
Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up‐selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer sw...