Front Desk Agent

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Our Front Desk Agents ensure all guests receive an exceptional experience; before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget.

Duties and Responsibilities

• Answer all inbound phone calls in a professional manner to the standard set by BCP.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests; present statement(s) of charges to departing guests and receive payment(s).
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Perform general administrative/o...