Frick Customer Service Supervisor

Short description

Provide customer service, manage incoming enquiries, and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

Main responsibilities

Be accountable for below mentioned activities and ensure they are performed on timely manner, with sustainable and acceptable quality.

Order Processing

• Receiving customer order by phone, mail (Salesforce) fax or EDI
• Check products and quantities ordered (start up process for non-standard products)
• Check requested delivery dates and delivery address
• Check price agreements (DOA)
• Checking delivery and payment terms
• Order input in SAP (different order types)
• Check availability of products. Secondary warehouse. Select shipping point.
• Sending order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
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