Freshservice ITSM Administrator Role

Elevate IT service management with Freshwork's Freshservice as an ITSM Administrator. Focus on optimizing delivery, automation, and ITIL compliance while managing user access and workflows.
In this role, you will administer the Freshservice ITSM platform, integrating it with tools like Microsoft 365 and ServiceNow. Your expertise in ITIL best practices and 2 to 4 years of experience in ITSM administration is essential for ensuring effective service delivery and governance. You will design workflows, manage system performance, and support user training to enhance departmental operations.
Key Responsibilities:
• Administer Freshservice ITSM platform configurations
• Manage user access, roles, and permissions
• Design workflows, automations, and rules
• Integrate with Microsoft 365, Intune, ServiceNow
• Monitor system health and troubleshoot performance
Requirements:
• 2–4+ years of Freshservice or ITSM experience
• Strong understanding of ITIL and service de...