French-speaking Technical Support Rep (B)

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking French-speaking Technical Support Specialists to join an advanced support team.

This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast-paced environment with great potential for long-term professional development.

Responsibilities (What you will do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep-dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal te...