French-Speaking Helpdesk Support Specialist (Junior)

Location: Porto, Portugal (On-site)

Overview

We are looking for a motivated and tech-oriented French-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are interested in technology and customer support and wish to build a career in the IT sector.

As a Helpdesk Support Specialist, you will provide first-line technical assistance to users, helping them resolve hardware, software, and system-related issues while delivering a high level of customer service.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems in French.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system-related requests.
• Log, monitor, and update incidents and serv...