Found Description
Location: Porto, Portugal (On-Site)
Schedule: Rotational Shifts
Requirement: Only candidates living within 30 km of Porto
About the Role
We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support customers using products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.
Key Responsibilities
- Handle customer inquiries in French with professionalism and empathy
- Assist customers with telecom services, troubleshooting, plan information, and billing issues
- Support service activations, modifications, and problem resolution
- Collaborate with technical and operational teams to ensure accurate and timely solutions
- Guide customers to improve...
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