French Service Desk L1

Role Title:

Service Desk Analyst – L1 (French Support)
Experience:

0–3 Years
Location:

Lucknow (IP)
Shift:

24×7 / Rotational
Role Overview:

The Service Desk L1 Analyst is the

first point of contact

for end users, providing

technical support in French

via phone, email, and chat. The role involves

incident logging, troubleshooting basic IT issues, and ensuring timely resolution or escalation

in line with SLA requirements

Key Responsibilities
Provide

first-level technical support

to users in French via calls, emails, and chat
Log, categorize, and prioritize incidents/service requests

in ITSM tools (e.g., ServiceNow)
Perform

initial troubleshooting and resolution

for issues related to:
Windows OS, MS Office, Outlook
VPN, printers, and basic networking
User accounts (password resets, access issues)
Follow