Found Description
Join Long View's Integrated Global Services team as a French Bilingual IT Support Analyst. This overnight role focuses on delivering tier I support while ensuring seamless communication in both French and English.
As a vital member of the service desk, you'll handle support tickets, troubleshoot user issues, and manage incidents until resolution. Your commitment to customer service will help drive a superior experience for clients across Canada.
Key Responsibilities:
• Document and manage all customer issues in the ticket system
• Assess and resolve support issues efficiently
• Collaborate with Tier II teams for escalated incidents
• Facilitate internal and external escalations effectively
• Drive process improvement initiatives in service delivery
Requirements:
• Minimum one year in a service desk or technical support role
• Fluent in French and English with excellent communication skills
• Proven problem-solving abilities in high-stress situations
...
As a vital member of the service desk, you'll handle support tickets, troubleshoot user issues, and manage incidents until resolution. Your commitment to customer service will help drive a superior experience for clients across Canada.
Key Responsibilities:
• Document and manage all customer issues in the ticket system
• Assess and resolve support issues efficiently
• Collaborate with Tier II teams for escalated incidents
• Facilitate internal and external escalations effectively
• Drive process improvement initiatives in service delivery
Requirements:
• Minimum one year in a service desk or technical support role
• Fluent in French and English with excellent communication skills
• Proven problem-solving abilities in high-stress situations
...
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