Freight and Logistics Claims Representative

Philippines > Freight and Logistics Claims Representative

Freight and Logistics Claims Representative

The Claims Representative plays a vital role in managing and resolving freight and logistics claims efficiently and accurately. This position involves investigating, evaluating, and processing claims related to lost, damaged, or delayed shipments. The ideal candidate will have strong knowledge of freight and logistics operations, excellent communication skills, and hands-on experience with NICE CRM to manage and track claims throughout the resolution process.

Key Responsibilities

• Receive, review, and process freight and logistics claims related to loss, damage, or delays.
• Investigate claims by coordinating with internal teams, carriers, customers, and vendors to gather necessary documentation and evidence.
• Utilize NICE CRM to log, track, and update claims status, ensuring accurate and timely documentation.
• Communicate w...