Fraud Support Analyst at Scotiabank

Elevate your career as a Fraud Technical Support Analyst II with Scotiabank. This hybrid role focuses on assisting Business and Commercial Banking clients with fraud investigations via inbound calls.
In this role, you will deliver critical fraud support to clients while collaborating with various departments within Scotiabank’s Global Transaction Banking. You will analyze fraud incidents, escalate unresolved issues, and champion a high-performance work environment. Your strong communication and troubleshooting skills, alongside your expertise in GTB Cash Management products, will be crucial in mitigating financial risks and enhancing customer satisfaction.
Key Responsibilities:
• Provide fraud technical assistance to clients via inbound call channel
• Analyze fraud incident cases and escalate as required
• Identify fraud trends to minimize losses
• Ensure logging of all client interactions
• Conduct timely follow-ups on fraud alerts
Requirements:
• Strong wri...