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On-site - Taguig 3-5 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
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Description
Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
- Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
- Creates promised solutions or after-call work and escalates unresolved issues outside of...
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