Found Description
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JOB TITLE: Fraud Operations Manager
REPORTING TO: Multi-Channel Group PAP Manager
BASED AT: Kingsway Distribution Centre, Rochdale (Office Based)
HOURS: 8:30am-5pm (Monday-Friday)
Role Overview:
Lead the Group Fraud Operations function, driving fraud prevention, detection, and investigation across all channels. Responsible for protecting the business from fraud-related losses while delivering excellent customer outcomes, maintaining strong governance, and leading a high-performing operational team.
Leadership & People
- Lead, coach, and develop a team of Fraud Investigators and Claims Handlers.
- Drive a high-performance culture focused on accountability, engagement, and...