Found Description
We are seeking a seasoned and proactive Fraud Operations Lead to oversee and strengthen the fraud risk management framework of our digital bank. This leadership role is responsible for managing real-time and post-transaction fraud detection, coordinating investigations, enhancing system rules, and collaborating across teams to mitigate fraud risks. The ideal candidate will bring strategic insight, hands-on fraud operations experience, and a passion for protecting the bank and its customers.
Key Responsibilities
1. Monitoring and investigation
- Oversee transaction and account activity monitoring using specialized fraud detection platforms.
- Review fraud alerts, investigate suspicious activities, and identify fraudulent behavior based on customer behavior, transaction patterns, and system signals.
- Ensure timely and accurate classification and escalation of high/medium/low-risk fraud cases.