Fraud Deterrence Assistant Manager Role

Join Scotiabank as an Assistant Manager focused on Fraud Deterrence in Scarborough, Ontario. Drive customer engagement and fraud reduction strategies, ensuring top-tier compliance.
This role is pivotal in enhancing the success of Scotiabank's Fraud Deterrence team. You will analyze fraud cases while providing excellent customer service. Collaborating with stakeholders and documenting findings will be key, as will identifying emerging fraud trends to proactively reduce risks. Your insights and leadership will contribute to a high-performance culture and team growth through training initiatives.
Key Responsibilities:
• Conduct thorough investigations of fraud alerts
• Prioritize customer relationship management and service delivery
• Recommend changes to existing fraud detection rules
• Communicate alerts and outcomes to stakeholders
• Seek efficiencies and process improvements in operations
Requirements:
• Post-secondary education or 2+ years banking experienc...