Fraud Business Intelligence, Regional Operations

Our Regional Operations team-comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud-drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyses performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimise operations and enhance user experience.

• Analyse large datasets to identify fraud trends, uncover root causes, and generate actionable insights using structured analytical frameworks
• Develop and implement scalable automation and AI-driven solutions (e.g., RPA, workflow optimization, LLM) to improve fraud detection accuracy, operational efficiency, and investigation process
• Design, build, and maintain data infrastructure ...