Fraud and Loss Prevention Analyst

Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.
Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.
Investigate and resolve billing issues, charge disputes, and payment‑related escalations; validate refunds/adjustments and prevent revenue leakage.
Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.
Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.
Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.
Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.
Work close...