Franchise Operations Specialist

The Franchise Operations Specialist leads the operational management and continuous improvement of franchise operations across the Distribution business, with a strong focus on governance, franchise lifecycle processes, documentation, supported store operations, risk-managed execution and business readiness.

Working closely with the Head of Distribution Operations and stakeholders across Network Development, Distribution, Credit, Operations, Legal, Risk and Compliance, the role translates strategic priorities into practical, scalable and commercially sound operational outcomes for the franchise network.

As the operational owner of core franchise operations workstreams, the role ensures processes are fit for purpose, documentation remains current, operational controls are effective, and business initiatives are implemented consistently across the network.

Combining operational leadership, process ownership, stakeholder management and continu...