Fractional Product Lead — MSP Operations

Location: Remote. Open to candidates located in Canada or the United States.

PLEASE DO NOT APPLY FOR THIS JOB IF YOU HAVE NOT WORKED AT AN MSP.

IF YOU DON'T KNOW WHAT AN MSP IS, THIS JOB IS NOT FOR YOU.

About Untrap

Untrap is building AI-powered management intelligence for MSPs. We read the messy, freeform notes trapped inside PSA systems like ConnectWise and turn them into useful business insights, operational recommendations, and workflow improvements.

MSP leaders already have the data they need to improve profitability, service quality, client experience, and team performance - but that data is buried in tickets, notes, agreements, and disconnected systems. Untrap helps surface what is really happening inside the business so leaders can act faster and with more confidence.

We are looking for a fractional product leader who has a deep understanding of MSP operations and can help guide the next ...